Ski Base Fernie Return and Exchange Policy - Ski Base

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Return Policy

At Ski Base we value your entire customer experience and want you to be satisfied with your purchase. 

We will offer a full refund with your proof of purchase within 30 days provided that the item is unused and free of wear. Items should be in their original package, free from damage, and tags attached. A 15% restocking fee may be incurred if these criteria are absent. 

Items listed as “final sale” are indeed just that and non-returnable. 

For online orders, customers are responsible for the cost and successful shipping of the item back to Ski Base provided that the order was free of errors. Once the item is received at our shop, it will be reviewed and a refund will be processed within 2-4 business days (minus the original shipping fees). A confirmation email will be sent to the customer. 

To open a return for an online order, please email [email protected]

*Returns over $100 must have an RA # which can be obtained by reaching out to our team.*

Any warranty or defective product inquiries can be directed to our staff by giving us a call at (250)423-6464 or emailing [email protected]

We pride ourselves on being helpful and flexible to meet any exceptional circumstances within our reasonable means. Always reach out or visit us and we will try our best to find a solution.

We appreciate your patronage.

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